Frequently Asked Questions

What insurances do you accept?
What is the payment policy at your Urgent Care?
Who do I contact for my billing questions?
Do I need to make an appointment?
What should I bring with me for the visit?
Why should I visit an Urgent Care and not ER?
Do you treat patients of all ages?
What are your hours?
What imaging tests and studies do you offer at your facility?

What insurances do you accept?

Patient Central participates with most insurances including BCBS, Aetna, Medicare, Medicare Plus Blue, PHP, SPHN, Cofinity (PPOM), McLaren Health Plan, Cigna, Tricare, TriCare-Champva, Blue Care Network, BCN Advantage, United Healthcare, Priority Health, Humana, Molina Healthcare, and Champva — just to name a few.

For further information on your particular insurance plan, please call our business office at 517-349-3303 (Ext 18).

What is the payment policy at your Urgent Care?

Your copayments are required at the time of your registration.

If you do not have an insurance, you are required to pay $80 at the time of registration for treatment of a minor illness. For more extensive treatments, such as suturing of laceration and requiring X-rays, the remaining bill will be collected at the time of your check out.

Aside from processing your insurance claims, we accept above charges in cash, credit/debit card, or personal checks (for each return check, there is a $30 charge).

Who do I contact for my billing questions?

For all your billing inquiries, please call our main business office in Okemos at 517-349-3303 (Ext 18).

Do I need to make an appointment?

Appointments are not needed for our Urgent Care visits. This is a walk-in clinic and we treat on a first-come, first-serve basis.

For visits to our Primary Care and Cardiovascular offices, you do need to make an appointment.

For our Same Day HeartCare, we usually can see you on the same day but you still need to call ahead (517-349-2223) to describe your symptoms to us and, if appropriate, we will promptly set up a time for your visit.

What should I bring with me for the visit?

Please bring your current insurance card(s), driver's license or a government issued photo ID. If you can print out and complete the pertinent forms from the 'Forms' tab, and either fax them to us or bring them with you, it would expedite your visit. Please be sure to bring your up-to-date medication list, medical history, ALLERGIES, and any recent medical test reports.

Why should I visit an Urgent Care and not ER?

If your symptoms are severe and you sense that it could be life-threatening, you clearly should call 911 and go to the nearest hospital ER. Please go to the 'Services' tab for further information on this.

However, if your illness or injury falls within the scope of our treatment, there are numerous benefits of being seen in an Urgent Care over ER:

  • Cost of Urgent Care visit is at a fraction of the cost for treatment of the same illness by a hospital ER.
  • Your co-payment for a visit to an Urgent Care is significantly less compared to an ER visit.
  • Statistics have consistently shown that the majority of ER visits (more than two thirds) are not true emergencies, and can be promptly treated in most Urgent Care facilities.
  • Due to the unnecessary overcrowding of many of our nation’s hospital ER’s, 3-4 hours of waiting in an ER has been a common place. The ‘In and Out’ time for an Urgent Care visit is considerably shorter in most cases.

Do you treat patients of all ages?

For both Urgent Care and Primary Care Family Practices, we see and treat all age groups. For the Heart and Vascular patients, our cardiologists provide care to mostly the adult population, although at times, certain adolescents are accepted on an individual basis.

What are your hours?

Please visit the 'Hours' tab for details. At our South Location, the Urgent Care is open 9 AM to 9 PM, EVERYDAY, 365 days a year, including all holidays.

Patient Central Primary Care and Heart Care are open Mon through Fri, 8 AM to 5:30 PM, and are closed during most national holidays.

At our North location, both Urgent Care and Primary Care are open 7 AM to 9 PM, Mon through Fri, and 9 AM to 9 PM, Sat and Sun. Both Urgent Care and Primary Care are open EVERYDAY, 365 days a year, including all holidays at our North location.

What imaging tests and studies do you offer at your facility?

  • Digital X-ray
  • Electrocardiogram
  • Echocardiogram
  • Wide range of stress tests including Stress Echo, Nuclear Stress Tests (both physical and pharmacologic), as well as regular Treadmill Stress Test
  • Holter Monitor
  • Event Monitor
  • Carotid Duplex Ultrasound
  • Peripheral Duplex Ultrasound (Arterial and Venous)

Above is only a partial list of our in-office diagnostic tests; we also offer a wide scope of cardiovascular diagnostics and therapeutics, both in-office and in-hospital settings. Please go to the ‘Services/Heart Care’ and visit ‘samedayheartcare.com’ for detailed information. Also, you can go to ‘Services’ tab and find out the various simple lab tests we offer at our Primary and Urgent Cares.

A full service blood lab is available in the facility adjacent to Patient Central South in Holt. In the North location, the blood drawn by our staff will be picked up by the hospital lab courier service. All our patients have easy and convenient access for their lab test

Most of our Urgent Care exam rooms are equipped with flat-panel cable TV’s, especially for the children.